Merchandise Shipping and Refund Policies

Shipping Policy

We know that you’re excited to receive your Fantasy Alive Merchandise. Because our products are produced on demand, production time means it can take 5-21 days for your product to arrive at our delivery location. Please take this shipping time into account when placing an order as a late purchase may mean waiting until the next event to receive your merchandise. You can see our schedule here.

Please don't hesitate to contact with any questions you may have! We’d be happy to help.

Refund Policy

Due to the customized nature of these products, they are typically not returnable. Exceptions can be made in some cases. Please contact for assistance.